SpyTrak Frequently Asked Questions:

Q.  How big is the SpyTrak?

A.  2.5 in. Tall x 1.7 in. Wide and 1 in. Thick

Q.  What kind of coverage does the SpyTrak have?

A.  The SpyTrak device has global GSM coverage.

Q. How long is my battery supposed to last?

A. The SpyTrak internal battery can last up to 150 hours or 60 days and the 15.6 Amp Hour Battery Pack most commonly used in the K1 Slap Pack can last up to 30 days.  Battery life is directly related to the trackers “Time in Motion” Please refer to www.k1tracking.com/understandingbatterylife for more information.

Q.How long after a low battery alert do I have before my battery dies?

A. Approximately 12 hours

Q.  What do the RED and BLUE lights mean?

A.  The RED light means the device has GSM connection and the BLUE light means the device is SYNCED with at least 3 Satellites.

Q.  Is the SpyTrak waterproof?

Q.  Will cold temperatures affect the trackers performance?

A.  Yes.  The colder the temperature the longer the device will take to start transmitting.  Start up times

can range from 1 second to 10 minutes when in freezing temperatures.

Q.  What does the SOS button do?

A.  The SOS button located on the side of the tracker is used to send an alert message to an email or

phone of a loved one or search and rescue in case of emergency.

Q.  Will the SpyTrak work on a plane?

A.  Yes.  The SpyTrak device will work on most private aviation applications.  The SpyTrak has an altitude

limitation of 10,000ft.

Q.  Will the SpyTrak work on a boat?

A.  Yes. The SpyTrak device will work on most marine applications.  The SpyTrak will work up to 40 miles out

to sea.

Q.  Does the SpyTrak work off cellular or satellite technology?

A.  The SpyTrak device works off both Satellite and GSM or cellular technology.  GSM is used to transmit

location and satellite or GPS is used to determine location.

Q.  Will my tracker work overseas?

A.  Yes.

Service Plans and Specifications

Q.  How do I activate service?

A.  To activate service call customer service at 866.576.4892 Ext. 0

Q.  What rate plans are currently available?

A.   See Service Plan Options

2 Months Free Service with Annual Subscription!

Totals Control Plan – Our most popular!

• Google Map Online Tracking Interface
• Track From any Online Computer or Mobile Device
• Motion Detection Alert Email or Text Message (No Vibration Switch Required)
• Geo-Fence – Allows user to be alerted to breach of pre-define areas on Google Map
• 2-Minute Breadcrumb (Speed, Heading, Location and Time w/ 30 Day History)

Economy Plan

• Google Map Online Tracking Interface
• Track From any Online Computer or Mobile Device
• Motion Detection Alert Email or Text Message (No Vibration Switch Required)
• Geo-Fence – Allows user to be alerted to breach of pre-define areas on Google Map
• 5-Minute Breadcrumb (Speed, Heading, Location and Time w/ 30 Day History)

 Control Freak Plan – For the most demanding & in-control types!

• Google Map Online Tracking Interface
• Track From any Online Computer or Mobile Device
• Motion Detection Alert Email or Text Message (No Vibration Switch Required)
• Geo-Fence – Allows user to be alerted to breach of pre-define areas on Google Map
• 1-Minute Breadcrumb (Speed, Heading, Location and Time w/ 30 Day History)
• Google Earth Location Sync – Allows user to view location in Google Earth (Coming Soon)
• Vibration/Tamper Email or Text Message Alerts (1 Free Vibration/Tamper Switch Included)

Q.  What rate plan is right for me?

A.   Call K1 customer service at 866.576.4892 Ext. 0

Q.  Can I change my rate plan later?

A.  Yes. Simply Call K1 customer service at 866.576.4892 Ext. 0

Q.  Can I pay month to month?

A.   Yes. K1 Tracking does not require long term contracts.

Q.  Do I have to sign a contract?

A.   No.  K1 Tracking does not require long term contracts

Q.  Do I have to have my own sim card?

A.  No.  K1 Tracking includes a global sim card with every tracker.

Q.  What happens if I don’t pay?

A.  K1 Tracking will deactivate your device within 30 days of nonpayment.  To re-activate call K1 customer service at 866.576.4892 Ext. 0 and you will be subject to a $14.95 re-activation fee every time service is disconnected.

Q.  Can I pay for a month and then wait a few months and pay for a month so I only pay for what I use?

A.  You can use the SpyTrak device sporadically but you will be subject to a $14.95 re-activation fee every time service is disconnected.

Q.  Is there an activation fee?

A.  Yes.  $14.95 per device

Q.  Is there a deactivation fee?

A.  Yes.  $14.95 per device.

Q.  Do I have to pay for service?

A.  No, any user that decides to only use SpyTrak for theft prevention only can do so FREE of charge by installing the SpyTrak on an asset and calling the toll free hotline in case of theft.  Real Time GPS location and heading can be sent to the owner and or law enforcement.

General Questions

Q.  Why should I choose SpyTrak over Lojack?

A.  Because the first 15 minutes are the most important!!

The SpyTrak system allows a user the ability to track the real time location within seconds on aerial map giving the user total control over their asset. 

Lojack is a Radio Frequency system with a max range of 20 miles that requires solely on police to use and a police vehicle must to be equipped with the special Lojack receiver to even pick up the signal.  In most cases only 2-5% of police vehicles are equipped with the special RF receiver in fact in many cases a Lojack equipped vehicle is recovered because of every day police work and not because of the system itself although that won’t stop the company from claiming they were responsible for the recovery. 

When a vehicle is stolen and the owner files a stolen vehicle report the police in the area are notified of the stolen vehicles license plate and description.   Now police will be looking for the vehicle.   If a police vehicle that is equipped with the receiver comes within range of the Lojack equipped vehicle they will hear a beeping noise coming from the Lojack receiver much like a metal detector you see people using at the beach that beeps faster as the vehicle gets closer. 

Imagine a police vehicle driving at high speeds trying to follow the beep from 15 miles away. You can picture the confused officer struggling to maneuver through traffic while trying to listen if the beep is getting faster as he makes a turns in a busy city. 

The secret to the Lojack system is luck and it can very effective in helping enforcement randomly find chop shops or stumble upon stolen cars when they are not expecting it.  Contrary to popular belief there is no map or way for an officer to zero in on your vehicle.  GPS and RF is the difference between a Real Time Aerial Map Image of your vehicles current location, speed and heading to a beep up to 20 miles away.

The Lojack RF signal is rarely activated within 30 minutes from when the vehicle is stolen because in most cases you have to know your vehicle is stolen before you would call police and file a stolen vehicle report.

SpyTrak puts the control in the hands of the owner by providing the ability for a user to quickly and easily track their vehicle themselves from any online computer or internet enabled phone within seconds, even if it’s not stolen. 

In case of theft, an owner can notify police of the real-time location and heading of a stolen vehicle within seconds.  Having access to this vital information can mean the difference between a good scare and never seeing your property again.

When you’re talking about theft time is of the essence and the first 15 minutes are the most important as most vehicles can be stripped in less time than that. 

In the time it takes to call police, file a report, wait for police to arrive on the scene 30 minutes could easily pass by and your vehicle could be long gone.

Remember, the Maximum range of Lojack radio frequency signal is 20 miles. 

A vehicle traveling at 80 miles per hour can go 20 miles in 15 minutes.

Meaning that if law enforcement does not arrive at the scene within 15 minutes it’s not likely your vehicle will be recovered because of the Lojack system but rather just a standard APB lookout for a stolen vehicle which is the same as if you never had a antitheft system installed!!!      

Using Lojack you can expect to wait and the chance of law enforcement actually finding your vehicle is about the same as if you never had a tracking system installed at all.  Lojack and other radio frequency tracking systems rely on a significant human effort to activate the device remotely and then locate which takes valuable time that. Vehicles are often stolen from very crowded events populated by thousands of vehicles and it is next to impossible to tell the stolen vehicle apart from the rest so having the motion detection and pin point accuracy of the SpyTrak system is essential if you want a speedy recovery.

Q.  Will I have to pay any monthly payments to use my SpyTrak?

A.  No, any user that decides to only use SpyTrak for theft prevention can do so FREE of charge by calling the toll free hotline in case of theft and a current GPS location will be sent to the owner and or law enforcement.

Q.  Will my SpyTrak work under cover or in a building?

A.  Yes.  SpyTrak is extremely sensitive and can work efficiently will little or no view of the sky.

Q.  Is SpyTrak waterproof?
A.  No.  SpyTrak is water resistant, however, K1 does offer a waterproof rubber case if water damage is an issue.

Q.  Can I install SpyTrak myself?
A.   Yes.  In fact we recommend it so no one else knows the location of your device.

Q.  How quickly can I locate my vehicle?
A.  Within seconds.

Q.   Do I have to sign a long-term contract for service?
A.   No. All SpyTrak service plans can be paid month to month or annually.

Q.  Do I have coverage in Mexico or Canada?
A.  Yes, as long as cellular connectivity is available in your area the system will work.  An additional worldwide Smart Chip is optional and may be needed depending on location.

Q.  I have a fleet of vehicles.  Can SpyTrak manage all my vehicles on one map at the same time?
A.  Yes.  The SpyTrak tracking interface will show you all of your vehicles on an easy to read map and also give you the ability to drill down on a particular vehicle, link in with the driver’s mobile device and 2-way communicate using an advanced version of the K1 Tracking web interface.  With K1 Tracking you are in control and stay in control.

Q.  What is “Motion Detection?
A.  Motion Detection is a feature feature of the SpyTrak System that will alert you when your asset moves from its parked position. 

Q.  Will SpyTrak work in my RV?
A.  Yes.  

Q.  Will SpyTrak work on my snowmobile, boat or ATV?
A.  Yes.  SpyTrak will work on snowmobiles, ATVs and many other mobile or stationary assets.

Q.  How can SpyTrak help me protect and manage my company’s heavy equipment?
A.  SpyTrak works extremely well with heavy equipment, stationary vehicles and other valuable assets such as generators and pumping equipment.  The optional extended life battery-pack and crush resistant case is typically used for stationary equipment.

Q.  Can the SpyTrak system track or locate my child, spouse, or employee?
A.  Yes.  

Q.  Can using the SpyTrak on my fleet vehicles save me money?

A.  Yes.  Sometimes employees are guilty of overstating the amount of time it takes to get from one place to another, take extended breaks, speed, idle the vehicle for extended periods of time wasting gas, or use company vehicles for personal reasons or moonlighting.  Eliminating the cost of misuse of a company vehicle and wasted or lost time often pays for SpyTrak in the first month of use.

Q.  Will a thief who is trying to steal my vehicle know SpyTrak is installed?
A.  No.  The SpyTrak is virtually undetectable when installed correctly.  

Q.  What is GPS Vehicle Tracking?
A.  In the late 60s the US Department of Defense began the development of the GPS system. The first satellite was launched on 22 February 1978 and in 1989 a revived launch program costing the US government over $6.2 billion for 29 Navistar satellites began.  On 2 May 2000 the U.S. government by presidential directive enabled civilian GPS receivers to accomplish 10 meter accuracy resulting in a virtual explosion in the marketplace of in-vehicle GPS navigation and vehicle tracking.  Vehicle Tracking Systems are electronic devices installed in vehicles to enable vehicle owners to track the location of a vehicle.  Most modern vehicle tracking systems now use GPS modules to allow easy and accurate location of the vehicle.  Many systems also combine a communications component such as cellular or satellite transmitters to communicate the vehicle’s location to a remote user.  Vehicle information can be viewed on electronic maps via the internet or specialized software.

Q.  How does SpyTrak work?
A.  Each SpyTrak unit is made up of a GPS receiver which receives satellite signals and then calculates this information and determines the exact GPS location.  SpyTrak then takes this information and transmits it over a specially designed data cellular connection from your vehicle to the SpyTrak Data Center where the information is decoded, translated and presented to you both in historical reports and on digital street level maps all in a matter of seconds.

Q.  Is K1 Tracking reliant upon a call center or the police?
A.  No.  SpyTrak is a privately held entity that gives the user total control over their assets.  Unlike some theft recovery devices, SpyTrak is not dependent on police although if requested by the user we will work directly with Law Enforcement to recover stolen property.  

Q.  What is the SpyTrak warranty?
A.  All K1 Tracking products come with a 12 month warranty.

Q.   If I have more than one vehicle how will I be able to identify them?
A.   The SpyTrak web interface enables you to give each vehicle a unique identification icon and name.  You can also upload a photo or use a license plate number or code name.
  
Q.  I purchased a new vehicle can my SpyTrak be transferred?
A.  Yes, contact our customer service department.  They will walk you through the process of having your SpyTrak moved to your new vehicle.

Q.  I have insurance so why do I need SpyTrak?
A.  Most people have their vehicle insured for theft.  However, many people have invested much more in after-market parts or may owe more money for their vehicle than they may receive from their insurance company.  Dealing with a total loss could become a financial problem, with the added inconvenience and expense of renting a vehicle while the insurance company is waiting to see if the police locate your vehicle.  Additionally, you risk increase insurance premiums or worse, cancellation.  With SpyTrak you have the opportunity of getting your vehicle back before significant damage is done.  Please contact your insurance provider as many insurance companies offer discounts for having a theft recovery and deterrent system installed.   Be certain to mention to your carrier that SpyTrak is an active system, for which a more generous discount may be obtained.

Still have questions?  Give us a call toll-free 1.866.576.4892